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Clearance & Duty
A simplified explanation of which logistics options include customs handling and when the customer remains responsible for import charges.
Duty-Covered Options
Orders above $299 can qualify for all-inclusive DDP sea plus truck delivery with customs duties and import taxes covered.
DDP Air Direct and Express Economy also cover clearance and duty charges upfront.
These routes are designed for customers who want predictable landed cost without extra customs paperwork.
Standard Shipping Responsibilities
Standard Express or Courier delivery may require the customer to pay import duties and VAT based on local regulations.
Customers may need to coordinate customs clearance directly with the local logistics provider when DDP is not supported.
Compliance Support and Recommendations
The logistics team can help with EORI numbers, import licenses, VAT reclaim support, HS code declarations, commercial invoices, and third-party forwarder coordination.
For large orders or destinations with more complex customs processes, StepMotech recommends DDP services to reduce delays and unexpected charges.
If you are unsure which route is appropriate for your project, contact the sales team before checkout.
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