Marca propia | Suministro directo de fábrica | Soporte de entrega globalServicio técnico para motores paso a paso, controladores y componentes de movimiento
StepMotech
Support

Contact the right support desk without guessing which queue should own the case.

Open a structured support ticket for sales, technical, order, logistics, press, or partnership topics and get a case reference immediately.

Call Global SupportHelp Center
Submit ticket

Support contact form

Pick the topic first so the request lands in the right queue, then include enough context for first-pass triage.

Routing guidanceSalesUse sales for pricing, MOQ, availability, or cross-family sourcing questions that are not blocked by a field issue.
The current storefront will create an inquiry record and return a ticket reference immediately.
Direct info

Phone, email, and working window

WhatsApp: +86-19952400441
Global Support: +1-518-722-7315
support@stepmotech.online
Mon - Fri: 09:00 - 18:00 Hong Kong Time (HKT)
Urgent engineering and logistics issues are triaged during overlapping EU and US business hours.
First reply target: <= 4 business hours for routed support topics.
Offices

Support footprint

Operate CenterUNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T. HONG KONG
Technical Support Center & WarehouseUNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T. HONG KONG