Worldwide DHL, FedEx, UPS and sea freight support for stocked catalog items and RFQ projects.

Shipping & Customs
Marca propia | Suministro directo de fábrica | Envío globalServicio técnico para motores paso a paso, controladores y componentes de movimiento
StepMotech
Support

Shipping and customs guidance for global stocked orders, replacements, and RFQ-led releases.

Use this page to compare freight lanes, understand Incoterms and duty handling, check restricted-destination expectations, and estimate landed cost before checkout or logistics review.

Contact Logistics SupportTrack Shipment
Processing window1-2 business daysWeekend and holiday orders move to the next working day before carrier handoff.
Free-shipping threshold$299+The default primary lane becomes free after the configured stocked-order subtotal is reached.
Tracking handoffEmail + 17TRACKTracking numbers are issued after dispatch and can be reviewed on the carrier side.
Lane overview

Warehouse, carrier, ETA, and origin

This overview gives the main planning lanes. The calculator below uses the same carrier and ETA source currently shown on the cart page.

WarehouseHK Warehouse
CarrierDHL Express
ETA2-5 个工作日
OriginHong Kong export hub
Best fit适合样品、急单与维保备件。
WarehouseHK Warehouse
CarrierFedEx Priority
ETA3-6 个工作日
OriginHong Kong export hub
Best fit适合需要更稳定清关可视性的国际商业件。
WarehouseHK Warehouse
CarrierUPS Worldwide
ETA3-7 个工作日
OriginHong Kong export hub
Best fit适合已有 UPS 收货偏好的仓库与进口渠道。
WarehouseHK Warehouse
CarrierSea-LCL
ETA18-28 天
OriginHong Kong export hub
Best fit适合较重货物与更关注到岸成本的补货场景。
WarehouseFactory pickup point
CarrierWarehouse Pickup
ETA预约提货
OriginWarehouse appointment
Best fit适合已安排货代或本地自提。
Incoterms

How responsibility changes by lane

EXWEx WorksBuyer arranges pickup, export, main freight, import, and local delivery.Best when your forwarder controls the full lane and StepMotech only needs to release goods from origin.
FOBFree On BoardSeller clears export and loads the shipment; buyer controls main freight and import clearance.Useful when the customer already has a nominated forwarder for sea or air main carriage.
DAPDelivered At PlaceSeller manages carriage to destination, but import duties and taxes remain with the buyer.Use when delivery speed is more important than all-inclusive duty handling.
DDPDelivered Duty PaidSeller arranges carriage, customs handling, import duties, and final delivery in supported lanes.Preferred for customers who want predictable landed cost and minimal customs administration.
Destination policy

Australia

10% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Canada

13% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Germany

19% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Other

8% estimator basis

Destination-specific review is still required for customs treatment, final tax, and restricted-destination checks before release.

Destination policy

United Kingdom

20% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

United States

8% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Calculator

Shipping estimator

This uses the same carrier, ETA, and estimator logic currently shown on the cart page so support and checkout stay aligned.

Estimated tax rate8%Directional landed-cost estimate by destination country.
Estimated tax$14.40Shown separately so buyers do not confuse it with the final invoice.
Estimated landed total$220.40Subtotal + selected freight lane + estimated tax.
Threshold

Free-shipping rule

Free shipping for the selected lane starts once merchandise subtotal reaches $299.00.

Postal code is used only for planning context in this support tool. Carrier, freight, and customs handling are still finalized at checkout or by the logistics team.

Selected lane

DHL Express

ETA: 2-5 个工作日
Planning freight: $26.00
美国主力快递方案。