Self-owned brand | Factory direct supply | Global delivery supportTechnical service for stepper motors, drivers, and motion components
StepMotech
Support

Contact the right support desk without guessing which queue should own the case.

Open a structured support ticket for sales, technical, order, logistics, press, or partnership topics and get a case reference immediately.

Call Global SupportHelp Center
Submit ticket

Support contact form

Pick the topic first so the request lands in the right queue, then include enough context for first-pass triage.

Routing guidanceLogisticsUse logistics for transit timing, customs, duty handling, warehouse coordination, or delivery changes that need a support reply.
The current storefront will create an inquiry record and return a ticket reference immediately.
Direct info

Phone, email, and working window

WhatsApp: +86-19952400441
Global Support: +1-518-722-7315
support@stepmotech.online
Mon - Fri: 09:00 - 18:00 Hong Kong Time (HKT)
Urgent engineering and logistics issues are triaged during overlapping EU and US business hours.
First reply target: <= 4 business hours for routed support topics.
Offices

Support footprint

Operate CenterUNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T. HONG KONG
Technical Support Center & WarehouseUNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T. HONG KONG