When should I choose DDP instead of a standard courier lane?

Choose DDP when you want predictable landed cost and minimal customs administration. Standard courier or DAP-style handling is better only when your team already manages import brokerage internally.

What should I prepare before requesting a customs or shipping exception?

Prepare the SKU list, destination country, delivery address context, importer details if applicable, and the commercial goal for the shipment so the logistics team can recommend the right lane quickly.

How should damage or POD issues be handled?

Inspect goods on arrival, keep the packaging, capture photos immediately, and contact support with the tracking reference so the issue can be triaged before claim windows close.

Support

Shipping and customs guidance for global stocked orders, replacements, and RFQ-led releases.

Use this page to compare freight lanes, understand Incoterms and duty handling, check restricted-destination expectations, and estimate landed cost before checkout or logistics review.

Contact Logistics Support Track Shipment

Processing window1-2 business daysWeekend and holiday orders move to the next working day before carrier handoff.

Free-shipping threshold$299+The default primary lane becomes free after the configured stocked-order subtotal is reached.

Tracking handoffEmail + 17TRACKTracking numbers are issued after dispatch and can be reviewed on the carrier side.

Lane overview

Warehouse, carrier, ETA, and origin

This overview gives the main planning lanes. The calculator below uses the same carrier and ETA source currently shown on the cart page.

WarehouseHK Warehouse

CarrierDHL Express

ETA2-5 business days

OriginHong Kong export hub

Best fitSuitable for samples, urgent orders and maintenance spare parts.

WarehouseHK Warehouse

CarrierFedEx Priority

ETA3-6 business days

OriginHong Kong export hub

Best fitIdeal for international commercial shipments that need more predictable customs visibility.

WarehouseHK Warehouse

CarrierUPS Worldwide

ETA3-7 business days

OriginHong Kong export hub

Best fitIdeal for warehouses and import channels with an existing UPS receiving preference.

WarehouseHK Warehouse

CarrierSea-LCL

ETA18-28 days

OriginHong Kong export hub

Best fitIdeal for heavier freight and replenishment focused on landed cost.

WarehouseFactory pickup point

CarrierWarehouse Pickup

ETABy appointment

OriginWarehouse appointment

Best fitIdeal when freight forwarding or local pickup has already been arranged.

Incoterms

How responsibility changes by lane

EXWEx WorksBuyer arranges pickup, export, main freight, import, and local delivery.Best when your forwarder controls the full lane and StepMotech only needs to release goods from origin.

FOBFree On BoardSeller clears export and loads the shipment; buyer controls main freight and import clearance.Useful when the customer already has a nominated forwarder for sea or air main carriage.

DAPDelivered At PlaceSeller manages carriage to destination, but import duties and taxes remain with the buyer.Use when delivery speed is more important than all-inclusive duty handling.

DDPDelivered Duty PaidSeller arranges carriage, customs handling, import duties, and final delivery in supported lanes.Preferred for customers who want predictable landed cost and minimal customs administration.

Restricted destinations

Compliance checks before release

Customers shipping into India, Türkiye, Brazil, South Africa, and other stricter customs markets should confirm importer readiness before release.

Sanctioned, embargoed, or export-controlled destinations require manual compliance review before the order can move into logistics execution.

Sensitive end-use programs may require EAR / ECCN review, end-user declarations, or shipment refusal if compliance documentation is incomplete.

Packaging, HS code, and tracking

Operational checkpoints

Carton, foam, anti-static, and SKU labeling are selected to match the product type and export handling risk.

Commercial invoice, HS code, and shipment reference support are available for import preparation and broker handoff.

Customers should inspect goods at delivery, keep packaging for claims, and report visible damage or POD discrepancies immediately.

Reference pages

Shipping-related support paths

SupportShipping PolicyLegacy article view for policy wording and service-level summary.SupportClearance & DutyUse this when the main question is who pays customs or VAT on the chosen lane.SupportFree ShippingPromotion details and threshold-specific qualification notes.SupportContact SupportOpen a logistics ticket when a live order or customs exception needs human handling.

Destination policy

Australia

10% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Canada

13% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Germany

19% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

Other

8% estimator basis

Destination-specific review is still required for customs treatment, final tax, and restricted-destination checks before release.

Destination policy

United Kingdom

20% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Destination policy

United States

8% estimator basis

Freight lanes and landed-cost estimates for this destination now follow the same country-level configuration used in cart and checkout.

Calculator

Shipping estimator

This uses the same carrier, ETA, and estimator logic currently shown on the cart page so support and checkout stay aligned.

Merchandise subtotalCountry / RegionPostal code

DHL Express$26.00

2-5 business daysSuitable for samples, urgent orders and maintenance spare parts.

FedEx Priority$29.00

3-6 business daysIdeal for international commercial shipments that need more predictable customs visibility.

Sea-LCL$18.00

18-28 daysIdeal for heavier freight and replenishment focused on landed cost.

UPS Worldwide$32.00

3-7 business daysIdeal for warehouses and import channels with an existing UPS receiving preference.

Warehouse PickupFree

By appointmentIdeal when freight forwarding or local pickup has already been arranged.

Estimated tax rate8%Directional landed-cost estimate by destination country.

Estimated tax$14.40Shown separately so buyers do not confuse it with the final invoice.

Estimated landed total$220.40Subtotal + selected freight lane + estimated tax.

Threshold

Free-shipping rule

Free shipping for the selected lane starts once merchandise subtotal reaches $299.00.

Postal code is used only for planning context in this support tool. Carrier, freight, and customs handling are still finalized at checkout or by the logistics team.

Selected lane

DHL Express

ETA: 2-5 business days

Planning freight: $26.00

Suitable for samples, urgent orders and maintenance spare parts.